Consumerization was a major healthcare trend before COVID-19, but the pandemic has clearly accelerated it. Given the continued higher use of telehealth services post-pandemic as well as recent news that consumer retail giants Amazon, Walmart and even Dollar General are expanding their healthcare offerings, consumers are driving change. Retailers and other industries like banking and travel with strong consumer strategies understand how to appeal to consumers through convenience and simplicity, two qualities that healthcare (although improving) is lagging.
We can officially declare that we are in the 21st century with 97 percent of Americans now owning a cellphone of some kind. About 75 percent of adults in the United States have a desktop or laptop computer, while roughly half own a tablet computer.
Driven by major revenue losses due to COVID-19, increasing patient volume was deemed the top priority for physician practices in 2021 and beyond, according to a recent poll conducted by Epion Health. Poll respondents characterized boosting the number of appointments to their practice as “critical” or “most critical,” more than any other priority for 2021.
There are numerous choices for today’s consumers. Whether you’re looking to buy a car, house or even just a bottle of soda, there are multiple brands, sizes and other categories from which to choose.
Mount Carmel Health System is among many to take advantage of mobile check-in product, providing an immediate solution to healthcare delivery in time of crisis
Those of you who work in a physician practice know burnout is real. Many doctors in the United States put in an average of 40-60 hours per week. In fact, these medical professionals report burnout at rates two times greater than non-physician working adults. Tragically, approximately 300-400 doctors annually commit suicide, a rate more than double that of the general population.
